Hi – I recently initiated an IRA transfer of common stock from my previous employer’s 401k rollover IRA account. Broadridge is listed as the transfer agent. When my brokerage is requesting an external transfer to request shares (via DRS system), my brokerage is told that the custodian listed on my account is ING. In fact the account statement reads custodian FBO -my name.

I tried getting this rectified, but my previous employer is saying that i need to work this out with my transfer agent. The transfer agent is asking me to contact ING. ING does not do business in USA and I do not have an account with them.

Any ideas on how to get this rectified?

Thanks- wikomm